There are various methods of collecting information and data to determine the status of your workforce. These include:

• Conducting surveys - survey both the consumers and employees to learn about problems and solutions each may identify
• Interviewing of employees- collect their insight
• Supervisors? assessment of department or individual performance (Observe skills, knowledge and attitudes)
• Hold focus groups- through discussion; learn of problems, shortcomings, and desires
• Measure productivity, methods include:
• Customer dissatisfaction/complaints
• Low morale or productivity
• Excessive turnover, absenteeism, overtime, or negative information collected at interviews
• Employee grievances, discrimination charges, and unfair employment practices
• Excessive labor costs
• Low business volume compared to the market
• Compromise of internal control systems
• Inspections
• Use of technologies/software